It's tempting to treat community engagement like a numbers game (more booths, more flyers, more hands shaken, more names on a sign-in sheet). On paper, that looks like progress. In practice, it rarely moves anything that matters. Here's why: a resident doesn't walk...

Most people, if you stopped them at a farmers market or a community open house, couldn't tell you what the organization behind the booth next to them actually does. That's true for a lot of mission-driven groups: nonprofits, local agencies, energy providers, you name...

If you rely on writing to get your message across, your window for communicating impact is closing. According to The Atlantic: Attention spans have dropped from 2.5 minutes in 2004 to about 47 seconds today. Nearly 30% of adults can’t paraphrase a multi-page document....