Awareness Is the Missing Link Between Great Programs and Real Customer Impact
Utilities invest significant time and resources into developing programs that make a real difference for customers. Whether it’s electrification incentives, EV charging rebates, demand response programs, or clean energy initiatives, these offerings are designed...
When the Grid Meets the Unexpected: Why Energy Organizations Need a Crisis Communications Plan
Crisis communications rarely arrive on a predictable schedule. One week, it’s a wildfire threatening grid reliability across a region. The next, rising gas prices have customers demanding answers about their energy bills. Then comes a fraud alert targeting...
61% of residents aren’t familiar with their local CCA
As you expand your programs and visibility, growth often brings a familiar tension. More programs. More partners. More communities to serve. And with that growth comes a practical question many CCA teams quietly wrestle with: Can we keep doing this well as we scale?...
Recent Comments